Privacy Policy

Last updated: October 9, 2025

1. Introduction

Escuber Pty Ltd, trading as Escuber – Trailer Experts, is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au.

2. What Personal Information We Collect and Why

“Personal Information” refers to any information or opinion that can identify an individual. Examples of personal information we may collect include:

Name, email address, and contact number;
Billing and payment details (processed securely by third-party providers);
Country or region;
Technical data such as IP address, browser type, and usage data collected via cookies or analytics tools.

We collect this information for purposes such as:

Processing and delivering your digital product purchases;
Providing customer support and responding to inquiries;
Sending updates, newsletters, and promotional offers (when consented);
Improving our website, products, and user experience.

You may unsubscribe from marketing communications at any time by following the link in our emails or contacting us directly.

3. How We Collect Information

We may collect personal information in several ways, including:

When you make a purchase or create an account on escuber.com.au;
When you contact us by email or through our website;
When you subscribe to our newsletter;
Through cookies and analytics tools (such as Google Analytics);
From third-party payment gateways (e.g., Stripe, PayPal, WooPayments).

We do not guarantee or take responsibility for the privacy practices of third-party websites linked from or to our platform.

4. Sensitive Information

“Sensitive Information” (as defined in the Privacy Act) includes data such as racial or ethnic origin, political opinions, religious beliefs, or health information.
Escuber does not intentionally collect or store sensitive information. If such data is provided to us inadvertently, it will only be used or disclosed:

For the specific purpose for which it was supplied;
With your explicit consent; or
When required or authorised by law.

5. Disclosure of Personal Information

Your personal information may be disclosed only in the following cases:

To trusted third-party service providers (e.g., payment processors, email delivery services) strictly for operational purposes;
When required by law or authorised government agencies;
When you have given us consent for disclosure.

Escuber does not sell, rent, or trade personal information to third parties.

6. Security of Personal Information

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, alteration, or disclosure.
Personal information is stored securely in encrypted systems, cloud servers, and WordPress databases with access limited to authorised personnel only.

When your personal information is no longer required, we will take reasonable steps to delete or permanently de-identify it. Some records may be retained as required by business or legal obligations.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to correct it if inaccurate, incomplete, or outdated.
To request access or updates, please contact us in writing at contact@escuber.com.

We will verify your identity before releasing any information to protect your privacy. No fee will be charged for accessing or updating your personal information.

8. Maintaining Information Accuracy

We aim to keep your information accurate and up to date. Please inform us if your details change, so we can maintain accurate records and continue to provide quality service.

9. Use of Cookies and Analytics

Our website uses cookies to enhance user experience, remember preferences, and analyse site performance.
You can disable cookies in your browser settings; however, this may limit some site functionality.
We may use analytics tools (e.g., Google Analytics) to collect anonymised information such as page views, device type, and session duration to improve user experience and product development.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect legal, technical, or operational changes. The revised version will be posted on this page with the updated date.
We encourage you to review this policy regularly.